Shipping & Return Policy
Delivery
We do our best to process and ship your order as quickly as possible. Below you can find the estimated delivery times.
🇳🇱 Shipping within the Netherlands
- Estimated delivery time: 2-5 business days.
- Once your order has been shipped, you will receive a tracking number by email.
🇪🇺 Shipping within Europe
- Deliveries within Europe usually take 3–7 business days, depending on the destination country and carrier.
- Remote areas may experience slightly longer delivery times.
Important Information
- Delivery times may be longer during holidays, busy periods, or promotional events.
- We are not responsible for delays caused by shipping carriers or customs.
- Shipping costs are calculated automatically at checkout.
If you have any questions regarding your shipment, feel free to contact our customer support team.
Shipping
Once your order has been shipped, you will receive a confirmation email with tracking information where available. Delivery times are estimates and may vary depending on your location and the shipping carrier.
Ukhté is not responsible for delays caused by customs, carriers, or circumstances beyond our control.
Shipping costs are calculated at checkout unless free shipping is offered.
Please ensure that all shipping information provided is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returns
You have the right to return your order within 14 days of receiving it.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition
- Items must include original tags and packaging where possible
- Items showing signs of wear, damage, or use may not be accepted
To request a return, please contact us at: ukhte.ams@outlook.com
Refunds
Once we receive and inspect your returned item(s), we will notify you regarding the approval of your refund.
Approved refunds will be processed to the original payment method within 14 days.
Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at ukhte.ams@outlook.com
Please include your order number and photos of the item so we can resolve the issue as quickly as possible.
Contact
If you have any questions regarding shipping or returns, please contact us at: ukhte.ams@outlook.com